A Facebook chatbot is a program that impersonates a real human in Messenger by interpreting your questions, answering them, and providing instant answers in real-time. The interaction with Facebook chat Bots is instantaneous, making them ideal for customer support. Oftentimes, Facebook chatrooms are referred to as Facebook Messenger Bots, and for a simple reason. Bots are great for helping out customers, providing solutions to questions that might arise, or even chatting with friends and family. Bots are fast becoming a must-have application on Facebook.
Like any other application on Facebook, you can set up a bot to manage multiple contacts. You will add multiple contacts one at a time and then assign the bot tasks based on relevance, proximity, time logged, click-through rates, open rates, etc. Once the bot has been assigned a task, it will start communicating with you through its internal messaging system. Bots have three primary ways to communicate with you such as text, voice, or video. We will discuss each of these options below so that you can decide which is best for your Messenger Bot strategy.
Facebook has developed and implemented ChatFuel, a proprietary framework for Facebook Chat Bots. This framework is made up of over fifty different modules that extend from basic commands to complex task management abilities. To use ChatFuel, you will need to set up a Facebook profile, create a group, invite users to join your group, then begin chatting. Unlike many web chat applications, ChatBot allows you to chat with people in real-time while remaining anonymous. All the same, you do need to have some basic coding skills to install and run a ChatBot using Facebook messenger.
The first module that you can use with your chatbot is the Customer Service Bot. This bot was specifically built to help Facebook customers troubleshoot their accounts. You can assign this bot to a user or group to provide quick answers to commonly asked questions. The customer service bot also gives you the ability to post a form to collect contact information for you or your company or post status updates to let your Facebook followers know about any changes or new products you might be promoting.
The second module that you can use in your Facebook Chatbot strategy is the Share Content Bot. This bot was built to allow Facebook users to share content from their own Facebook pages to their personal and business Facebook profiles. It does this by browsing through Facebook's News Feed. When it finds interesting or relevant content to share, it will notify you or any designated person. This bot was specially designed to help Facebook users share content they find via Facebook news feeds, photos, videos, podcasts, RSS feeds, tagged links, bookmarks, files, and notes.
The third module that you can use with your Facebook Chatbot strategy is the Social Media Notifications Bot. This bot was purposely built to allow you to receive notifications on any social media websites, such as Facebook, Twitter, Google+, LinkedIn, and StumbleUpon. If you use this bot, you will get automatic notifications on any posts, comments, connections, or links on these social media sites. These notifications are completely customizable, so you can specify which social media notifications to receive.
Facebook Chat Bots are designed to make social media navigation a breeze for Facebook users. With over 300 million members, it is easy to see why the Facebook Chat Bots has become so popular. If you are interested in promoting your business or providing customer service to Facebook's millions of members, then chatting with friends is the simplest way to reach your audience.
Facebook Chat Bots will ensure you remain visible and approachable to all of your potential customers. Unlike more traditional forms of social media interaction, you will be able to easily keep in touch with your Facebook community. The best thing about these automated bots is that they are easy to install, require no additional software downloads, and do not take up much storage space. Once you have installed the bot, then you will be able to receive notifications and post status updates almost immediately. Chatting with friends is the most popular activity on Facebook and if you want to promote your business in a unique way, then this is your chance to make your mark on Facebook.